How We Help

Our Services

We deliver customer-focused support, practical solutions, and proactive service to help small and medium businesses simplify their IT.

Strategic Technology

IT Solutions & Consulting

IT Strategy and Planning

We work closely with you to create an IT plan that fits your budget and goals. Our advice is simple, focused, and helps you make confident technology decisions

Cybersecurity for SMBs

We protect your business with easy-to-manage, enterprise-grade security tailored for SMBs. From email protection to endpoint security, we've got your back.

Disaster Recovery and BCP

Ensure your business stays up and running during unexpected events. We provide practical recovery and continuity plans that are right-sized for your operations.

IT Assessment

Get a clear picture of your current IT setup. Our assessments highlight what's working, what's not, and where to improve — with simple, actionable steps.

System Review

We review your systems to make sure they're secure, up to date, and fit for purpose. No jargon, just helpful insights to keep your business moving.

IT Risk and Advisory

We help SMBs understand and manage technology risks without overcomplicating things. Our advice is objective, relevant, and always aligned to your business needs.

Business Operations

ERP & Systems Consulting

At MSQ IT, we help small to medium-sized businesses streamline operations through tailored ERP solutions, with a focus on Microsoft Dynamics 365 Business Central and Wiise.

Our approach ensures the technology fits your business — not the other way around. As partners with leading software providers including Microsoft, Xero, and MYOB, we provide objective, expert guidance for your unique business needs.

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Operational Analysis

Identify operational bottlenecks and opportunities for improvement.

System Configuration

Configure modules, workflows, and permissions for optimal performance.

Reporting & Analytics

Build reports and dashboards for actionable business insights.

Vendor Liaison

Liaise with vendors for advanced support and specialized solutions.

Proactive Support

Managed Services

At MSQ IT, we deliver trusted, secure, and customer-focused managed IT services with a strong emphasis on Microsoft technologies and cybersecurity. Our services are underpinned by ITIL good practice standards, ensuring reliable, consistent, and high-quality outcomes across every engagement.

We don't offer one-size-fits-all answers — we carefully assess, advise, and implement solutions that truly serve your organisation's goals. From secure cloud adoption to modern workplace enablement, MSQ IT delivers scalable, resilient IT environments that grow with your business.

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Our managed services are:

Secure – Cybersecurity-first approach
Scalable – Modern workplace enablement
Certified – Partnered with leading vendors
Tailored – No one-size-fits-all templates

Services include:

Endpoint management (Windows, macOS, mobile)
Network infrastructure management
Cybersecurity monitoring and management
24/7 IT support and helpdesk

Reliable Delivery

IT Projects

We deliver practical IT infrastructure solutions from initial setup to post-deployment support.

PMI-aligned practices

Projects governed by industry-standard project management methodologies.

On time, on budget

Reliable delivery with transparent communication throughout the project.

Business outcomes

Focus on delivering tangible business value, not just technology.

End-to-end support

Comprehensive support from planning through implementation and beyond.

Responsive Care

Support and Service Levels

Service Desk

Available via portal, phone, and email for all your support needs.

Hours

Monday–Friday, 8AM–5PM
(after-hours by approval)

Response Times

P1 within 15 minutes
P2 within 1 hour